Graphic & Website Design 

Q: Where can I see the templates that you offer?
A: Contact us so you can see our full list of templates offered online.

Q: How will my site look unique if you're using a template (Standard & Premium Packages)?
A: Each template will be customized to match your business' look as much as possible. By incorporating your business logo, color preferences (Yes, we can even change most template colors to suit your specific needs), font styles, layout design, and more

Q: Can you input my logo into a template design?
A: Yes! Please provide your company logo to your web designer. We'll fit it into the design in the best possible way.

Q: How long does it take to design my online store?
A: Under optimal conditions, your online store's graphic design will be ready in 3-5 business days (Standard Package), 5-10 days (Premium Package), and 10-15 business days (Professional Package). The completion of your entire store (including the building of your store's inventory) will take a total of 1-2 weeks (Standard package), 2-4 weeks (Premium Package) or 4-6 weeks (Professional package).

Q: Can I edit my template myself once published?
A: Yes. You will be unable to change the graphic design of your store on your own (At your own risk). If you'd like, we'll also be able to edit the design for you (additional fee). Web design experience is required.

Q: How many concepts will I see for my Web ite?
A: This depends on the Package you choose. The Standard & Premium Packages use pre-existing templates (which we customize for your business), therefore the template you choose will be your only graphic design concept. If you choose the Professional package your designer will initially supply you with one (1) composition (concept). This is to ensure the direction we are taking is the right one. From this initial composition, you will have the opportunity to revise several times (see next question).

Q: What does it mean by revisions?
A: A revision constitutes any change, big or small, requested to the graphic design of your online store (template or custom made). After we present you the initial customized design of your store (with your logo, colors, fonts, etc), you'll have a chance to make changes to your design by contacting your website designer. Each change, feedback and request (per communication) will count towards your revision process.

Q: Do you use stock images when I cannot find my own?
A: Yes. We have a library of stock imagery that we can use throughout your design to depict your business. Our library is limited and specific image requests may require the purchase of a third-party image. Please ask your designer about what images we can provide.

Q: Do you create Flash animations? How about drop-down menus or rollover images?
A: We do, but dynamic design features will need to be purchased as pay-as-you-go features or acquired with the purchase of the Professional Package. Please discuss your specific needs with your project manager.

Q: Do you offer more features, services and upgrades?
A: We have a variety of services that will help you make your online store unique.

Store Setup, Inventory & Content  

Q: Will you also input my products and images?
A: Yes, this is what sets our services apart from everyone else's. Your designer will build your entire E-commerce site, creating a complete, ready-to-use online store. This includes creating your online inventory. The Standard Package includes 25 products, the Premium Package includes 60 products and the Professional package includes 150 products initially. You'll have the ability to add/edit/delete products to your store on top of the initial amount of products we created in your store for you, or we can add more products for you too! View our maintenance packages and pay-as-you-go solutions

Q: What's needed from me to setup my store?
A: We'll need you to provide us with all of your company's information (Name, address, logo, company's history/about us, etc), as well all of your products' information and photographs

Q: How will I send you my products' photos and information?
A: Product information must be organized into an Excel spreadsheet with all of your products’ information, we'll provide you an Excel template that you can easily fill out. If you require assistance, we may be able to connect to your computer and help you export your product's information from a software you currently use. All photos can simply be sent to us by e-mail or FTP. Contact us for details.

Q: What is an "Additional content page"?
A: An additional content page is any non-product, informational page that you wish to have included in your Web site that is not already included in your package. Common examples are information about your services, company values, special promotions, FAQs page or perhaps a Site Map or Directions page. Your designer will help include your written content provided through attractive presentation.

Q: I want a splash page (Introduction page), can you do this?
A: Yes. If you would like to research the possibility of adding a splash page before your main store, please discuss this need with your project manager. Additional fees may apply.

Payments & Merchant Accounts  

Q: Can I use my current credit card processing system for my online store?
A: You may or may not use your current credit card processing provider for your online store, this depends on weather the company you're currently using is compatible with our shopping cart software platform. Otherwise, a separate online merchant account must be used in your online store.

Q: I already have Paypal and/or Google Checkout, can I use my account to process online payments?
A: Yes, you can use your Paypal/Google Checkout account to process orders online at no monthly or yearly costs to you (except the fees charged by Paypal/Google Checkout for each transaction). Using only your Paypal/Google Checkout account will require you to manually process the payment of each online order. If you want a more professional checkout service for your online customers, it's better to sign-up for an online merchant account.

Q: What is an online Merchant Account?
A: It is a gateway solution to process and accept all major credit cards for payment directly on your online store, and then have those funds placed directly into your bank account. In today’s aggressive online market, simply accepting Pay Pal and Google Checkout isn’t enough.

Q: How much does a Merchant Account cost?
A: Cost vary depending on the merchant account you use. Our preferred merchant account cost $19.95 a month plus transaction fees (2.10 % +
25 cents / transaction). You must also purchase an SSL Security certificate which provides your e-commerce website with the best in Internet Security ($79 one year, $145 two years).

Shipping  

Q: Does my customer receive an automatic e-mail confirming the shipment of his items?
A: Yes, as soon as you mark your orders as "shipped" your customer will receive an e-mai

Q: What shipping carriers and methods can I offer to my customers?
A: You can use UPS, Fed ex or USPS to ship your items (choose one or more carriers). You may use any of the methods that each of carriers offers, there is no limit of what you can offer. WE suggest you only offer one or two carriers and no more than 5-7 methods (Ground, 3rd Day, 2nd Day, Next Day, Priority mail, express mail, etc). 

Q: How will my online store calculate shipping costs?
Every shopping cart e-commerce store uses a different way to calculate shipping rates. Many, include the use of special plugins/add-ons that allow your store to directly connect to UPS/FedEX/USPS database to search and retrieve real shipping costs based on your product's size and dimensions. Checkout this useful online dimensional weight shipping calculator.

Q: I already have shipping accounts with UPS/Fed ex/ USPS can I use them.
A: Yes, simply provide us with your account number and we'll integrate your carrier into your online store.

Q: Can I ship to international customers?
A: Yes, you only need to provide us the countries where you'd like to offer shipping and we'll configure it into your online store's shipping settings. Please note that you must make sure that the shipping carrier offers shipping services to the countries you'd like to ship to.

Q: Can I print shipping labels for UPS/Fed ex/USPS directly from my administration site?
A: No. You administration area only allows you to print a packing slip (to accompany the product being shipped). Yet, to create the actual shipping label, you'll still need to create it yourself manually (through the 3rd party software).

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Store Administration & Maintenance  

Q: What will I be able to administrate in my online store?
A: Every package will allow you to access, view and edit all of the orders placed in your online store. This will allow you to view what each customer has purchased from you store, shipping & billing address, shipping carrier chosen, shipping method, etc. Additionally, the Premium and Professional packages includes the ability to manage other areas of your store such as the marketing, customers records, and more. View Packages

Q: Will I be able to view, edit and manage my online orders myself?
A: Yes, you'll have full access to view, edit and manage all your online orders. You are responsible for the day-to-day operations of your online business, which requires you to log into your online store administration page to process all orders. This means you must see what has been ordered, prepare to ship it, receive the payment, ship the items, then mark the orders as "shipped".

Q: Once my store is completed, will I be able to add products myself?
A: Yes, no matter which package you choose, you will be able to add more product to your online store yourself.

Q: If I can't (or don't have time to) add products to my online store myself, how much does it cost?
A: The cost of adding additional products to your online store is $7 per product (including 1 image).

Q: I want to entirely manage my online store myself, is that possible?
A: Yes, you will have the ability to manage and control every aspect of your online store. Including orders, products, categories, promotions, etc.

Q: I want to have complete administrative access and ownership of my store, what can I do?
A: All of our packages provide you with full access and ownership of your store.

Combined Shopping Cart & Hosting Pricing  

The combined monthly costs of the hosting service and shopping cart software for online store are: 

• $34.95, $79.95 or $199.95/month. Varies by shopping carte features included on each package. See latest pricing.

Additionally, we can build an E-commerce online store using the popular Magento Shopping Cart, in which case a seperate hosting account is needed. We recommend HostMonster.com hosting to our clients.

Merchant Account Pricing  

In today’s aggressive online market, simply accepting Pay Pal and Google Checkout isn’t enough. Get on the same playing field as your competitors. Give your business a more professional, established and credible appearance by accepting ALL major credit cards and debit cards directly from your store.

Without the intervention of third parties, A professional merchant account increases the credibility of your online store while helping to increase your conversion rate!. Read FAQs for more information

More About SSL & Pricing  

128 bit SSL Certificates designed for securing leading web sites, as well as intranets and extranets. Trusted by over 99.3% of current Internet users, SSL Certificates are an ideal and low cost way of securing your webserver. SSL Certificates carry a limited warranty up to $10,000.

The SSL Security Certificate must be purchased and the SSL logo must be displayed on your homepage.

Costs: One year: $79, Two Years: $145